1.1. These terms and conditions govern your use of the website located at (“our website”). By accessing or using our website, you are deemed to have accepted these terms and conditions. Please read them carefully before using our website.

Information about us

2.1. Our website is owned and operated by Compounding Labs Limited, a company registered in England and Wales under company number 14572347. Our registered office is located at HUB-30 Londoneast-UK Business and Technical Park, Yew Tree Avenue, Dagenham, London RM10 7FN.

2.2. Please note that as an internet pharmacy, we operate primarily through our website, email and telephone.

Regulatory information

3.1. Compounding Chemist is regulated by the General Pharmaceutical Council and is registered with registration number 9012121

Other important information

4.1. We reserve the right to amend these terms and conditions from time to time without notice. Any changes will be posted on our website and will take effect immediately upon posting.

4.2. Your continued use of our website after any changes to these terms and conditions will be deemed to be your acceptance of those changes.

4.3. We may, at our sole discretion, terminate your access to our website without notice and without liability to you.

Returns and Refunds

In the event that there is an issue with your order, we ask that you contact us before taking any further action. Please do so by either calling us on 020 3773 2729 or emailing us at

We are unable to accept returns or provide refunds for dispensed medication due to health and safety considerations, except in cases where the product has been damaged or the incorrect item has been dispensed.

Please note that we cannot offer refunds for medication that is no longer needed or for any adverse reactions that may occur.

If you wish to return a product purchased through our website, you may do so by posting it back to us within 14 days of its despatch. It is important that you obtain proof of postage for your own records.

Please note that we will only issue refunds for products that are returned to us in their original, unopened packaging. If the product is opened, used, incomplete, or damaged, we will not issue a refund, except in cases where the product is found to be faulty. If you do not cover the delivery costs for the returned product, we will be entitled to deduct the direct costs of recovering the goods from the amount that is to be re-credited to you.

Although we aim to expedite this process, please allow up to 30 days for your refund to reach you. The monies will be credited back to the debit or credit card used to make the original purchase.

Please note that your right to return a product does not apply once the 14-day period has elapsed.

Website content

Compounding Chemist asserts ownership of all copyright and intellectual property rights over its website and its contents. Where any content is the intellectual property of a third party, it is used with the owner’s permission. The material on our website may only be printed or copied for non-commercial purposes and must always include credit to Compounding Chemist.

Links to third-party sites or documents from our website are provided for the convenience of our users and to enhance their overall experience. However, Compounding Chemist cannot guarantee the privacy, accuracy, or relevance of the content retrieved by following these links. We shall not be held responsible for any losses or damages arising from the use of these third-party links.

Website Disclaimers

The information contained on Compounding Chemist’s website is provided in good faith and with reasonable efforts made to ensure its accuracy and currency. However, all material on this website is provided “as is” and without any express or implied warranties or guarantees. Compounding Chemist shall not be held liable for any loss or damage arising from the use or reliance on the content of the website.

Compounding Chemist reserves the right to update or modify the website at any time, and may also withdraw the website entirely. Every reasonable effort will be made to ensure that the website remains available at all times, but we cannot guarantee uninterrupted access. In cases where we anticipate downtime for the website, we will provide notice on the website itself. We shall not be liable for any losses or damages incurred due to the unavailability of the website.


Compounding Chemist does not warrant or guarantee that its website or any content therein will be free from viruses or other forms of malware. The website user assumes all risk of use of the website and any third-party links provided therein. Compounding Chemist shall not be held liable for any loss or damage howsoever arising from malware infection or any other form of cyber-attack. It is the responsibility of the website user to install and maintain adequate anti-virus software or other safeguards to protect their system against malware or other forms of cyber-attack. Any losses incurred as a result of malware or other forms of cyber-attack shall not be the responsibility of Compounding Chemist.


As part of our website’s functionality, Compounding Chemist uses cookies provided by Google Analytics. These cookies allow us to gain insight into how users interact with our website and the level of traffic it receives. Please note that any data collected through these cookies is anonymous and cannot be used to personally identify you.

Users have the option to block Google Analytics cookies by utilizing the Google Analytics Opt-out Browser Add-on. Please note that by doing so, certain features of our website may not be accessible, and your experience of our website may be affected.


These terms and conditions are subject to the laws of England and Wales and any disputes arising in relation to them shall be subject to the exclusive jurisdiction of the English courts.